Elderado

Blog

  • Home Care in Ontario: 26 Common Questions Answered by INTEGRAcare

    Home Care in Ontario: 26 Common Questions Answered by INTEGRAcare

    From choosing a home care company to understanding PSWs, dementia support, costs and publicly funded services, this video guide helps Ontario families find the answers they need.

    If you’re looking into home care for yourself, a parent or loved one, you’ve probably got a lot of questions.

    What can a personal support worker (PSW) actually help with? How do you know if a home care company is reputable? Can someone with dementia continue living at home? And how does publicly funded home care work in Ontario?

    These are questions I hear regularly from families using Elderado.

    I sat down with Bethel and Yasmeen from INTEGRAcare, an Ontario home care provider, to get answers to some of the most common questions about home care.

    I organized our conversations into 26 short videos covering everything from choosing a caregiver to understanding how home care services work.

    Think of this as your home care question-and-answer guide. You don’t need to watch every video. Find the topic you’re interested in, watch a quick explanation, and bookmark this page to answer more of your questions when you’re ready.

    Understanding Home Care

    Home care can mean different things to different people.

    For some older adults, it’s having someone help with bathing and getting dressed. For others, it’s assistance preparing meals, going for walks or getting to appointments.

    Home care can include personal support, nursing and other services, depending on the person’s needs and the provider.

    What Is Home Care? Here’s What Families Should Know

    Home care provides support to people where they live. That might be a house, apartment or another residential setting.

    The goal is to help people receive appropriate care while maintaining as much independence and quality of life as possible.

    In this video, Bethel explains what home care is and the different types of support it can include.

    What Does a Personal Support Worker (PSW) Do?

    Personal support workers play an important role in helping older adults with everyday activities.

    Depending on the care plan, their responsibilities may include assistance with bathing, dressing, grooming, mobility, toileting and other daily routines.

    Bethel explains what a PSW does and how their responsibilities can vary depending on the person receiving care.

    What Can a PSW Do During a 4-Hour Home Care Visit?

    What can you actually accomplish during a four-hour home care visit?

    Quite a bit, depending on the person’s needs.

    A visit might include personal care, meal preparation, companionship, exercise, a walk or assistance getting to an appointment.

    Bethel discusses how a four-hour visit can be organized around the things that matter most to the person receiving care.

    When Should You Consider Home Care?

    There’s no universal age or event that tells you it’s time to arrange home care.

    Sometimes the need becomes obvious after an illness, injury or hospital stay. Other times, family members notice smaller changes over several months.

    The important thing is recognizing when additional support might make everyday life safer or easier.

    When Is It Time to Consider Home Care?

    Families reach out to home care companies for many reasons.

    Maybe a parent is having difficulty getting dressed, preparing meals or moving around safely. Perhaps a spouse is becoming overwhelmed by caregiving responsibilities.

    Bethel discusses common reasons families begin exploring home care and how providers can help identify the support someone needs.

    When Should You Start Looking for Home Care?

    One of Bethel’s recommendations is simple: start learning about home care before you urgently need it.

    You don’t have to arrange services immediately. Understanding what’s available, how providers operate and what questions to ask can make future decisions easier.

    How Quickly Can Home Care Start in Ontario?

    Sometimes families need help quickly, particularly following a hospital discharge or unexpected change in health.

    The time required to arrange family funded home care depends on the provider, caregiver availability and the type of support required.

    Bethel discusses how INTEGRAcare responds when families need to arrange services on short notice.

    Can Someone With Dementia Continue Living at Home?

    A diagnosis of Alzheimer’s disease or another form of dementia doesn’t automatically mean someone needs to move into a retirement home or long-term care home.

    Many people living with dementia can remain at home with appropriate support, depending on their individual needs and circumstances.

    Bethel explains how families can evaluate whether home care is a suitable option.

    How Can Home Care Help Someone With Dementia?

    Supporting someone living with dementia often requires a personalized approach.

    Familiar routines, consistency and caregivers who understand cognitive impairment can be important.

    Bethel discusses how home care can be adapted to support people living with dementia and why the level of assistance may change over time.

    Is Your Parent’s Home a Fall Risk?

    Falls are a significant safety concern for older adults.

    Potential hazards include loose rugs, cluttered walkways, poor lighting and difficult transitions between surfaces. Changes in strength, balance and mobility can also increase risk.

    Bethel discusses common fall hazards and how families can make their loved one’s home safer.

    How to Choose a Home Care Company in Ontario

    Inviting someone into your home to provide personal care requires trust.

    But not all home care companies operate the same way.

    Caregiver qualifications, screening, insurance, training, supervision and company policies can differ. Understanding these differences can help families make more informed decisions.

    Hiring Home Care? Ask These Questions First

    Before choosing a home care company, it’s worth asking about the people who will actually provide the care.

    How are caregivers screened? What qualifications do they have? Who supervises them? What happens if someone calls in sick?

    Bethel shares important questions families should ask when comparing providers.

    What does ISO 9001 Accreditation mean for home care?

    For home care companies, accreditation can involve reviewing policies, procedures, training and quality-improvement practices.

    Yasmeen explains what accreditation means for INTEGRAcare and why families may want to ask about it.

    What Qualifications Should a PSW Have in Ontario?

    PSWs may be responsible for helping someone with intimate personal care, mobility and other important daily activities.

    Families should understand what education and training their caregiver has completed, whether their credentials have been verified and whether they are qualified for the tasks they’ll be performing.

    Yasmeen discusses PSW qualifications and what families should know when hiring home care.

    How Do You Know a Home Caregiver Is Properly Trained?

    Caregiver training shouldn’t necessarily end after someone finishes their initial education.

    Additional training may be needed to support clients with dementia, complex care needs or specific health conditions.

    Yasmeen explains how INTEGRAcare approaches caregiver education and ongoing professional development.

    Does Your Home Caregiver Have a Vulnerable Sector Check?

    Background screening is an important consideration when hiring someone to provide care to a vulnerable person.

    Ontario has different types of police record checks, and a vulnerable sector check is intended for eligible positions involving trust or authority over vulnerable individuals.

    Yasmeen explains why families should ask about caregiver screening and how INTEGRAcare approaches this responsibility.

    The Hidden Risks of Hiring Home Care Privately

    Some families hire caregivers directly rather than through a home care company.

    While this can be an option, it’s important to understand who is responsible for screening, insurance, training, supervision and finding replacement caregivers when someone is unavailable.

    Yasmeen discusses considerations families should understand when hiring an independent caregiver compared with using a home care company.

    Looking for home care?

    Elderado lets you search and compare home care companies in Ontario, explore their services, and learn more about their standards and how they operate.

    Find Home Care Companies on Elderado

    Arranging and Managing Home Care

    Once you’ve decided to explore home care, what happens next?

    Families often want to understand how care is arranged, who decides what services are needed and whether they’ll have a say in which caregiver comes into their home.

    What Happens When You Contact a Home Care Company?

    Making an initial inquiry doesn’t mean you have to commit to services.

    It’s an opportunity to explain your situation, discuss your loved one’s needs and learn about the provider’s approach.

    Bethel walks through what happens when someone contacts INTEGRAcare to explore home care.

    What Is a Personalized Home Care Plan?

    A care plan is a document that outlines someone’s needs and the support they’ll receive.

    It may include personal care requirements, daily routines, mobility assistance, safety considerations and other important information.

    Bethel explains how INTEGRAcare develops care plans and why they should be updated as someone’s needs change.

    How Do Home Care Companies Match Caregivers?

    Qualifications matter, but so does finding someone who’s a good fit.

    Experience, communication, personality and individual preferences can all play a role in caregiver matching.

    Bethel explains how INTEGRAcare matches caregivers with clients and considers the preferences of the person receiving care.

    Will You Have the Same Home Caregiver Every Visit?

    For many families, caregiver consistency is a priority.

    Having familiar caregivers can help build trust and make daily routines more comfortable, especially for people living with dementia.

    Bethel discusses INTEGRAcare’s approach to continuity of care and why some clients may need support from more than one caregiver.

    Can You Cancel or Change a Home Care Visit?

    Schedules change.

    A family member might be visiting, a medical appointment may be rescheduled or someone may temporarily need more or less support.

    Before arranging care, ask about scheduling flexibility, cancellation requirements and potential fees.

    Bethel explains how INTEGRAcare handles requests to change or cancel visits.

    Publicly Funded vs. Family Funded Home Care in Ontario

    One of the most common questions families have is whether home care is covered by the government.

    In Ontario, there are two main ways to access home care support.

    Publicly funded home care is coordinated through Ontario Health atHome for eligible individuals. The services provided depend on an assessment of care needs and applicable program requirements.

    Family funded home care is paid for by the individual or their family. Families arrange services directly with a home care provider.

    It’s possible to receive both types of care.

    How Does Publicly Funded Home Care Work in Ontario?

    Ontario Health atHome coordinates publicly funded home and community care services for eligible Ontarians.

    A care coordinator assesses the person’s needs and determines what services may be available.

    Bethel explains how the system works and why the amount of publicly funded care can differ from person to person.

    Can You Combine Public and Family Funded Home Care?

    Yes. Some families arrange additional home care services to supplement the support they receive through Ontario Health atHome.

    For example, someone may receive publicly funded personal support but want additional assistance with daily routines, companionship or other needs.

    Bethel discusses how publicly funded and family funded services can work together.

    Can Public and Family Funded Caregivers Work Together?

    When multiple providers support the same person, coordination can help everyone understand their responsibilities.

    Good communication is particularly important when care needs change.

    Bethel explains how INTEGRAcare works with Ontario Health atHome and other care providers to coordinate support.

    Home Care Costs and HST in Ontario

    Family funded home care costs vary depending on the provider, the type of care and the number of hours required.

    One question families may not think to ask is whether HST applies to their services.

    Certain home care services may qualify for an HST exemption under specific conditions. However, not all family funded home care is automatically exempt.

    Is Home Care Exempt From HST in Ontario?

    Some qualifying home care services may be exempt from HST when the relevant requirements are met.

    Bethel discusses circumstances in which receiving publicly funded home care may be relevant to the tax treatment of additional family funded services.

    How Do You Qualify for HST Relief on Home Care?

    If you think your home care services may qualify for an HST exemption, ask your provider how eligibility is determined and what documentation is required.

    Bethel explains how INTEGRAcare handles HST exemption paperwork and why changes to someone’s publicly funded services can matter.

    Note: HST exemptions depend on the services provided and the applicable tax rules. Confirm eligibility with your home care provider, the Canada Revenue Agency or a qualified tax professional.

    Getting to Know INTEGRAcare

    Throughout this guide, Bethel and Yasmeen have shared practical information to help families better understand home care in Ontario.

    But who is INTEGRAcare?

    What Makes INTEGRAcare Different?

    When choosing a home care provider, it’s important to understand the organization behind the caregivers.

    Bethel introduces INTEGRAcare and shares the company’s approach to supporting individuals and their families with home care services.

    Learn More About INTEGRAcare on Elderado

    INTEGRAcare provides family funded home care services in Ontario.

    On Elderado, you can learn more about INTEGRAcare, explore its services and contact the company directly.

    Explore INTEGRAcare on Elderado

    Finding Home Care in Ontario Doesn’t Have to Be Overwhelming

    Whether you’re researching home care for the first time or trying to arrange support quickly, knowing what questions to ask can make a difference.

    You don’t need to become an expert overnight. Start by understanding your options, identifying what matters most to your loved one and comparing providers.

    Elderado is a free website built to make it easier for you to navigate your elder care options.

    You can use Elderado to search, filter and compare home care companies in Ontario, learn about the services they offer, and connect with Executive Verified and Self-Serve providers that may be a good fit.

    Search and Compare Home Care Companies in Ontario

    With Elderado you spend less time looking for information, and more time with your loved ones.

  • Home Care in Ontario: 10 Things to Know Before Choosing a Home Care Company

    Home Care in Ontario: 10 Things to Know Before Choosing a Home Care Company

    Finding home care for an aging parent or loved one can feel overwhelming. How do you know when it’s time to get help? What questions should you ask? And how can you be confident that the person coming into your loved one’s home is qualified to provide care?

    To help families navigate these decisions, we sat down with Michelle Frauley, Founder and CEO of HosPall.

    Michelle shared practical advice about choosing a home care provider, supporting people living with dementia, understanding caregiver qualifications and navigating Ontario’s home care system.

    Here are 10 things every family should know before choosing a private home care company.

    1. Start Looking for Home Care Before There’s a Crisis

    One of Michelle’s biggest recommendations is to start exploring home care before there’s an urgent need.

    Families often begin searching after a hospitalization, fall or significant change in someone’s health. But there may be earlier signs that a loved one could benefit from assistance.

    For example, you might notice your parent forgetting medications, struggling with household tasks or leaving expired food in the refrigerator.

    These changes don’t necessarily mean someone needs home care immediately, but they can be good reasons to start learning about available options.

    Even if your loved one doesn’t need assistance today, understanding publicly funded and family funded home care can make future decisions easier.

    2. Know What Questions to Ask a Home Care Company

    Inviting someone into your home to provide care requires trust. Michelle encourages families to research providers and ask questions before choosing a company.

    Some important questions include:

    • Are caregivers qualified, and how are their credentials verified?
    • Do caregivers complete police checks?
    • Is the company accredited?
    • What services can caregivers provide?
    • Is there a nurse overseeing care?
    • How frequently are care needs reassessed?
    • Can caregivers assist with meals, housekeeping, appointments and social activities?

    Michelle also encourages families to ask about activities beyond personal care. Companionship and opportunities for social interaction can be important parts of someone’s quality of life.

    3. Understand What Accreditation Means

    Accreditation is one way home care companies can demonstrate a commitment to established standards and ongoing quality improvement.

    Michelle explains that HosPall pursued accreditation through Accreditation Canada, an organization that also accredits hospitals and other healthcare providers.

    The process involves reviewing policies, procedures and how care is delivered.

    HosPall received Exemplary Standing through its accreditation process, something Michelle describes as an important achievement.

    However, accreditation is not the only consideration when choosing home care. Families should also ask about caregiver qualifications, supervision, communication and how concerns are handled.

    4. Ask How Caregivers Are Screened and Trained

    Caregiver qualifications matter, but so does the process a company uses to recruit, screen and prepare its staff.

    Michelle describes how HosPall screens prospective caregivers, reviews documentation and provides orientation before assigning them to clients.

    She also participates in the orientation process to help new team members understand the company’s expectations and approach to care.

    Families should ask whether caregivers receive ongoing training, particularly when supporting people with specialized needs.

    5. Caregiver Consistency Can Make a Big Difference

    Having familiar caregivers can help someone feel more comfortable receiving care at home.

    It can be particularly important for people living with dementia or complex medical conditions.

    Michelle explains that caregivers who regularly support the same person become familiar with their usual behaviour, routines and abilities.

    This can make it easier to recognize changes in someone’s health or well-being.

    When comparing home care companies, ask whether your loved one will have a consistent care team, how scheduling works and what happens when a regular caregiver is unavailable.

    6. Understand What Nurse-Managed Home Care Means

    Some home care companies describe themselves as nurse-managed, but what does that mean for the person receiving care?

    Michelle recommends asking providers to explain how nurses are involved in overseeing care.

    At HosPall, clients have a nurse manager who helps oversee their care, communicate with caregivers and families, and identify changes in health or care needs.

    Nurse managers may also help coordinate appointments and communicate with other healthcare professionals.

    Families should ask who oversees their loved one’s care, how frequently they will be involved and who to contact when concerns arise.

    7. Home Care Can Support People Living With Dementia

    For families supporting someone living with Alzheimer’s disease or another form of dementia, remaining at home may be an important goal.

    However, care needs can change as dementia progresses.

    Michelle emphasizes that safety is one of the biggest considerations when supporting someone living with dementia.

    Caregivers may need specialized training to understand changes in behaviour, communication difficulties and the person’s evolving needs.

    HosPall provides dementia-related training through the Alzheimer Society of York Region, including Gentle Persuasive Approaches (GPA) and U-First! education.

    Michelle also emphasizes the importance of supporting family caregivers. Respite care can give spouses and adult children time to rest, attend appointments or enjoy activities outside their caregiving responsibilities.

    8. Publicly Funded and Family Funded Home Care Can Work Together

    In Ontario, eligible individuals may receive publicly funded home care through Ontario Health atHome.

    Depending on their assessed needs, this may include personal support, nursing and other professional services.

    However, publicly funded services may not provide all the assistance a family wants or needs.

    Michelle encourages families to explore publicly funded home care, even if they’re also considering purchasing additional support.

    She explains that HosPall regularly works alongside Ontario Health atHome and other healthcare professionals, particularly when supporting people receiving palliative care.

    For example, someone may receive publicly funded nursing or personal support services while arranging additional care through a family funded home care company.

    9. What if Your Parent Refuses Home Care?

    One of the challenges families face is recognizing that a parent needs help when the parent doesn’t agree.

    Michelle says this is a common concern among adult children contacting HosPall.

    Her approach is to acknowledge the older adult’s desire for independence while helping them understand why their family is concerned.

    Sometimes, framing home care as a way to reduce the burden on loved ones can help someone become more comfortable accepting support.

    It’s important to respect the person’s wishes and involve them in decisions about their care whenever possible.

    10. Home Care Is About More Than Personal Care

    Home care isn’t just about assistance with bathing, dressing, meals and medication reminders.

    It can also help people continue enjoying the activities and experiences that make life meaningful.

    Michelle shared the story of a client receiving end-of-life care who wanted to visit Casino Rama.

    Despite significant mobility challenges, the HosPall team helped arrange the outing, including accommodations so he could rest.

    The client ended up winning a jackpot.

    Michelle recalls how happy he was, particularly because he passed away just a week later.

    She also shared examples of clients wanting to visit their cottages, attend the theatre or enjoy favourite foods.

    These stories are reminders that quality of life should be part of the conversation when choosing home care.

    HosPall Home Care: Putting These Principles Into Practice

    After discussing what families should look for in a home care company, we also spoke with Bruce from HosPall about how the company puts some of these principles into practice.

    HosPall is a nurse-owned and nurse-managed home care company founded in 2014. Michelle and Bruce have both been working in the business full-time since 2019.

    Bruce shared what families can expect when they contact HosPall, how the company approaches caregiver matching and consistency, and how nurse managers support clients.

    What Happens When You Contact HosPall?

    Bruce explains that when someone contacts HosPall, the process begins with a conversation about the person who may need care, where they live and what assistance the family is considering.

    The next step is typically an in-home assessment.

    HosPall offers a complimentary initial assessment, which Bruce describes as a 30- to 45-minute visit.

    During the assessment, a member of the team learns more about the person’s needs, observes the home environment and begins building a relationship with the family.

    Can You Choose or Change Your Caregiver?

    Finding the right caregiver is about more than qualifications. Personalities and relationships matter too.

    Bruce explains that HosPall encourages clients to give new caregivers at least two shifts to build a relationship, when possible.

    However, if the match isn’t working, families can request a different caregiver.

    How Does HosPall Maintain Caregiver Consistency?

    Consistency is one of HosPall’s priorities.

    Bruce explains that the company typically schedules care six to eight weeks in advance, helping clients know who will be visiting and when.

    This approach also helps caregivers plan their schedules and maintain regular relationships with clients.

    Who Oversees Care at HosPall?

    HosPall’s nurse managers serve as a central point of contact for clients and their families.

    Bruce explains that nurse managers oversee care in the home, support caregivers and help address concerns.

    The company also has office management and scheduling staff who assist with operational questions.

    Nurse manager visits are arranged based on the care relationship and may occur weekly or at other regular intervals.

    HosPall: An Elderado Home Care Navigation Founding Partner

    We’re proud to recognize HosPall as one of Elderado’s Home Care Navigation Founding Partners.

    Our Founding Partners were the first home care companies to commit to a higher level of trust and transparency while we were still developing the platform. They stepped forward early, completing our Executive Verified video audit and helping us build a resource that gives families greater insight into the companies they’re considering.

    We’re grateful to Michelle, Bruce and the HosPall team for believing in our vision and helping us make it easier for families to find and compare home care in Ontario.

    Find and Compare Home Care Companies With Elderado

    Choosing home care is a personal decision. The right company for one family may not be the right fit for another.

    As Michelle and Bruce explained, there are many factors to consider beyond hourly rates, including caregiver qualifications, training, nurse oversight, consistency and communication.

    Elderado is a free website created by caregivers, for caregivers, to make finding elder care information easier.

    Families can use Elderado to search, filter and compare home care companies serving their area, learn about available services and contact providers directly.

    Whether you’re planning ahead or need support right away, Elderado can help you understand your options and find companies to speak with.

    Find and Compare Home Care Companies on Elderado

    Thank you to Michelle Frauley and Bruce of HosPall for sharing their expertise and helping families better understand home care in Ontario.

  • How to Apply for Long-Term Care in Ontario: A Step-by-Step Guide

    Applying for long-term care in Ontario can feel overwhelming, especially when you’re trying to find the right care for a parent or loved one.

    Where do you start? Who decides if someone qualifies? How do you choose which long-term care homes to apply to? And what happens when a bed becomes available?

    The good news is that you don’t have to navigate the process alone.

    Ontario Health atHome manages long-term care applications, eligibility assessments, waiting lists and admissions in Ontario. Elderado helps families research and compare long-term care homes so they can make informed decisions about where to apply.

    We’ve created a simple, seven-step guide to help you understand the process, from your first phone call to moving day.

    How to Apply for Long-Term Care in Ontario handout

    Step 1: Contact Ontario Health atHome

    The first step is to contact Ontario Health atHome to begin the long-term care application process.

    You can reach Ontario Health atHome by calling:

    310-2222 (no area code required)

    You can also call 1-833-515-1234.

    You don’t need a doctor’s referral to make the initial call.

    If your loved one is currently in hospital, you can speak with their hospital care team or an Ontario Health atHome care coordinator about starting the application.

    A care coordinator will help you understand the process, discuss your loved one’s care needs and arrange the necessary assessments.

    You can learn more at Ontario Health atHome.

    Step 2: Research and Compare Long-Term Care Homes

    Not all long-term care homes are the same.

    Although long-term care homes in Ontario are provincially regulated, they can differ in location, accommodation, activities, amenities, atmosphere and other features.

    Before selecting homes for your application, take some time to research your options.

    Here are a few things worth considering:

    • Location: Is the home close enough for family and friends to visit regularly?
    • Accommodation: What types of rooms are available?
    • Care needs: Can the home accommodate your loved one’s specific needs?
    • Language and culture: Does the home offer services or programs that reflect your loved one’s preferences?
    • Activities and amenities: What opportunities are available for residents to socialize and participate in activities?
    • Wait times: How long might you need to wait for an appropriate bed?

    You can use Elderado.ca to search, filter and compare long-term care homes across Ontario.

    The Ontario government’s Long-Term Care Home Finder is another resource for researching homes.

    Elderado tip: Don’t choose a long-term care home based on wait times alone. Think about whether it’s somewhere your loved one would be comfortable living and where family and friends can visit.

    Step 3: Visit Long-Term Care Homes

    Once you’ve narrowed down your options, schedule tours of the long-term care homes you’re considering.

    A website can tell you about a home’s features, but visiting in person gives you a better sense of the environment.

    During your visit, pay attention to how staff interact with residents, whether the atmosphere feels welcoming and what daily life looks like.

    Ask questions about meals, activities, visiting, personal belongings and how the home supports residents with different care needs.

    If possible, bring your loved one along so they can be part of the decision.

    Elderado tip: Consider visiting more than one home. Touring several homes can help you identify which features and environments matter most to your loved one.

    Step 4: Complete Assessments and Application Forms

    Your Ontario Health atHome care coordinator will guide you through the assessments and paperwork required to determine eligibility for long-term care.

    Who qualifies for long-term care in Ontario?

    To be eligible for long-stay long-term care in Ontario, a person generally must:

    • Be at least 18 years old.
    • Be insured under Ontario’s Health Insurance Act.
    • Require nursing care to be available on-site 24 hours a day, frequent assistance with daily activities, or frequent supervision or monitoring for their safety and well-being.
    • Have care needs that cannot be adequately met through available publicly funded community services and other caregiving supports.
    • Have care needs that can be met in a long-term care home.

    For example, someone may require frequent help with bathing, dressing, eating or moving around safely. Others may need ongoing supervision because of cognitive impairment or other health conditions.

    Needing help at home doesn’t automatically mean someone qualifies for long-term care. Ontario Health atHome will assess the person’s individual circumstances to determine eligibility.

    Your care coordinator may also discuss other options, such as publicly funded home care and community support services.

    Completing the application

    Ontario Health atHome completes most of the application paperwork with you.

    If your loved one is eligible, you’ll complete a choice form identifying the long-term care homes where you’d like to apply.

    Most applicants can select up to five long-term care homes anywhere in Ontario, in order of preference. Different rules may apply to people in crisis or certain hospital placement situations.

    Your care coordinator will explain the options and help you complete the process.

    Step 5: Join the Waiting Lists

    Once your loved one has been approved for placement and the selected homes have accepted the application, they’ll be placed on the appropriate waiting lists.

    There isn’t one standard wait time for long-term care in Ontario.

    How long someone waits depends on several factors, including:

    • The homes they’ve selected
    • The type of accommodation requested
    • Their care needs and placement priority
    • When an appropriate bed becomes available

    Your Ontario Health atHome care coordinator can provide available information about waiting lists and approximate wait times. However, these are estimates, not guaranteed admission dates.

    While waiting, it’s important to keep your care coordinator informed if your loved one’s health or circumstances change.

    Elderado tip: Use the waiting period to prepare for a possible move. Bed offers can come with very little notice, so having important documents, personal belongings and moving arrangements organized in advance can help.

    Step 6: Receive a Long-Term Care Bed Offer

    When an appropriate bed becomes available in one of your selected long-term care homes, your Ontario Health atHome care coordinator will contact you.

    Under the standard application process, you’ll have 24 hours to accept or refuse the bed offer.

    If you accept, you’ll generally have up to five days to move into the long-term care home.

    This is why it’s important to research your options carefully before selecting homes for your application.

    What if the offer isn’t from your first-choice home?

    You may be able to accept the offer, move into that long-term care home and remain on the waiting list for a transfer to your preferred home.

    Your waiting-list priority may change after admission, and a transfer could take considerable time.

    Your care coordinator can explain the rules that apply to your situation.

    What happens if you refuse a bed offer?

    For someone waiting at home under the standard application process, refusing a bed offer generally means their application will be closed and they’ll be removed from the waiting lists for all their selected homes.

    They usually must wait 12 weeks before reapplying, unless their condition or circumstances change or another exception applies.

    This can have significant consequences, so it’s important to understand the rules before making a decision.

    What if your loved one is waiting in hospital?

    Different placement rules can apply to hospital patients who no longer require acute hospital care and are waiting for long-term care.

    Under Ontario’s modified hospital placement process, a placement coordinator may be able to select appropriate long-term care homes without the patient’s consent in certain circumstances.

    If a hospital patient refuses a bed offer under this process, they can remain on the waiting lists for the homes selected by them and their placement coordinator.

    However, refusing a bed offer can have other consequences, including hospital discharge decisions and potential daily charges.

    If your loved one is applying from hospital, ask their placement coordinator to explain the specific rules before accepting or refusing an offer.

    You can read more in the Ontario Health atHome Guide to Placement in Long-Term Care Homes.

    Elderado tip: Only select homes where you would seriously consider accepting a bed. An offer can arrive unexpectedly, and you may have very little time to decide.

    Step 7: Prepare for Admission Day

    Once you’ve accepted a bed offer, it’s time to prepare for the move.

    You’ll need to arrange transportation to the long-term care home and decide which personal belongings to bring.

    Some items to consider include:

    • Ontario health card and important identification
    • A current medication list and relevant medical information
    • Comfortable clothing and footwear
    • Toiletries and personal care items
    • Photographs and familiar belongings to help make the new space feel like home

    Before moving day, speak with the long-term care home about what furniture and personal items are permitted, medication arrangements and what to expect during admission.

    Transportation and moving arrangements are your responsibility, including any associated costs.

    Accommodation charges generally begin on the scheduled admission date, even if the resident arrives later.

    Moving into long-term care is a significant transition for both the resident and their family. Preparing ahead of time can help make admission day more manageable.

    How Elderado Can Help You Find Long-Term Care in Ontario

    Applying for long-term care involves more than completing paperwork. Families also need to decide which homes are right for their loved one.

    That’s where Elderado can help.

    Elderado is a free website built by caregivers, for caregivers. We understand how overwhelming elder care decisions can be, especially when you’re navigating the process for someone you love.

    With Elderado, you can search, filter and compare long-term care homes across Ontario, helping you narrow down your options before scheduling tours and selecting homes for your application.

    Find and compare long-term care homes on Elderado

    Remember, Ontario Health atHome manages long-term care eligibility, applications, waiting lists and admissions. Elderado helps you research and compare your options so you can make more informed decisions.

    You don’t have to figure everything out at once. Start by contacting Ontario Health atHome, learn about the homes available and take the process one step at a time.

  • How the Long-Term Care Waitlist Works

    Once an Ontario Health atHome care coordinator confirms eligibility for long-term care, you may select up to five homes to apply to. If you need immediate admission due to a crisis, this limit does not apply.

    If you accept a home that is not your first choice, you may remain on the waitlists for your preferred home. If you decline a bed offer, your file is closed and you are removed from all waitlists. Reapplying requires waiting 12 weeks, unless your situation changes.

    How the Long-Term Care Waitlist Works

    The long-term care home waitlist is organized based on care needs and urgency – residents on the waitlist in Category 1 will be offered a bed before anyone in Category 2.

    Long-Term Care Placement Priority Categories

    Every applicant is placed into a category that reflects their care needs, safety concerns, and personal circumstances.

    Category 1: Immediate Need (Crisis)
    For people who cannot be safely supported at home, people in hospitals during a crisis, or those in a long-term care home scheduled to close within 12 weeks.

    Category 2: Spousal Reunification
    For people waiting to join a spouse or partner already living in long-term care (both spouses must meet the eligibility criteria).

    Category 3A
    For people waiting for a cultural, religious, or ethnic-specific home who have high care needs but can remain at home with supports. Also people in a long-term care home seeking transfer to their home of choice.

    Category 3B
    For people waiting for a cultural, religious, or ethnic-specific home who have care needs but are managing at home with supports.

    Category 4A
    People who have high care needs but can still be supported at home.

    Category 4B
    People with care needs but are currently managing at home with supports.

    Veteran Priority Access
    Veterans with care needs but are currently managing at home with supports. They are applying to be placed into a Long-term Care Home with Veteran Priority Access Beds.

     

    Navigate long-term care home option on Elderado: elderado.ca/search

  • Long-term care homes vs. Retirement homes Guide

    Choosing senior living can feel overwhelming. Many families aren’t sure whether a retirement home or a long-term care home is the right fit for their loved one. This guide explains the key differences to help you better understand your options and plan with confidence.

    Understanding the Difference

    Families apply directly to retirement homes. No government approval or doctor referral is required.

    Long-Term Care Homes

    Long-term care homes are designed for people who require significant daily support and access to nursing care 24 hours a day.

    Many residents need assistance with most activities of daily living and have complex medical needs.

    Applications and placements are coordinated through Ontario Health atHome. Families cannot apply directly to a long-term care home. You can contact Ontario Health atHome at 310-2222.

    Retirement Homes

    Retirement homes are designed for older adults who want housing, community, and the option of support services.

    Residents may be completely independent or receive assistance.  Assistance ranges from medication reminders, bathing and dressing, and meals to high level medical care.

    Levels of care:

    • Independent Living
    • Assisted Living
    • Memory Care
    • Respite Care

    At a Glance

    Long-Term Care Home Retirement Home
    Primary Focus Medical care and support with activities of daily living Housing, lifestyle, and support
    How to apply? Ontario Health atHome coordinates admission Family applies directly
    Who pays Co-pay between government and resident Private-pay
    Nursing Care 24/7 nursing care Available at some homes
    Waitlists Every home has a waitlist Some homes have a waitlist
    Inspection Reports Ministry of Long-Term Care RHRA

    Costs, Care, and Admissions

    How Much Does It Cost?

    Long-Term Care Homes

    In Ontario, accommodation rates for long-term care homes are set by the provincial government and are standardized across the province.

    Current accommodation rates (effective July 1, 2026):

    Room Type Monthly Rate
    Basic $2,129.17
    Semi-Private $2,421.47 – $2,567.17
    Private $2,785.56 – $3,041.97
    Short-Stay (Respite) $45.31/day

    The higher end of the Semi-Private and Private ranges applies to newer long-term care homes.

    The government covers the cost of care. Residents pay only the accommodation charge, and costs do not increase if a resident requires more care.

    There is a Rate Reduction Program for low income residents in basic rooms.

    Retirement Homes

    Retirement homes are private-pay and each operator sets their own rates.

    Pricing varies based on:

    • Location
    • Suite size
    • Services included
    • Care requirements

    Common pricing models include:

    • All-inclusive
    • Service packages
    • À la carte services

    There are no provincial accommodation subsidies for retirement homes.

    How Are Admissions Different?

    Long-Term Care Homes

    Ontario Health atHome coordinates all applications and placements. Currently, every long-term care home in Ontario has a waitlist. For standard applicants you can add your name to up to 5 waitlists.

    The waitlist is triaged, and applicants deemed to have the highest needs, such as an unsafe living situation at home, are given priority.

    Retirement Homes

    Families contact and apply directly to the home.

    Before move-in, the home completes assessments to ensure the resident can be safely supported.

    Important Things Families Should Know

    Inspections Are Public

    Both long-term care homes and retirement homes undergo inspections, and inspection reports are publicly available.

    Long-Term Care Homes are inspected by the Ministry of Long-Term Care.

    Retirement Homes are inspected by the Retirement Homes Regulatory Authority (RHRA).

    A Note About Bill 7

    Ontario’s More Beds, Better Care Act (Bill 7) was introduced to help free up hospital beds occupied by Alternate Level of Care (ALC) patients waiting for long-term care.

    Under Bill 7, some hospital patients waiting for long-term care may be discharged to a long-term care home they did not select.

    This can include homes located up to:

    • 70 km away in Southern Ontario
    • 150 km away in Northern Ontario

    Questions to Ask Yourself

    • Is safety becoming a concern at home?
    • Is personal care becoming difficult?
    • Is caregiving becoming overwhelming for family members?
    • Would more social opportunities improve quality of life?
    • Are care needs increasing over time?

    Need Help Exploring Your Options?

    Elderado is a free resource created by caregivers, for caregivers.

    We help families understand and compare retirement homes, long-term care homes, and home care services so they can make informed decisions with greater confidence and less stress.

    Try Elderado for yourself: elderado.ca/search

  • Choosing Home Care in Ontario: 8 Things Families Should Know

    Choosing Home Care in Ontario: 8 Things Families Should Know

    From caregiver qualifications to dementia support, here’s what to consider when choosing a home care company for an aging parent.

    Finding home care for an aging parent can feel overwhelming, especially when you’re balancing work, children and your own responsibilities.

    Not all home care companies operate the same way. Understanding the differences can help you find the right support for your loved one.

    To help families make informed decisions, we spoke with Bethel McMaster, RN, Director of Intake & Business Development, and Yasmeen Hasan, Director of Human Resources, at INTEGRAcare, a Canadian home care company with more than 35 years of experience.

    Here are eight things families should know before choosing home care in Ontario.

    1. Don’t Wait for a Crisis to Explore Home Care

    Many families only start looking for home care after a parent has experienced a fall, been hospitalized or begun struggling with everyday activities.

    Bethel’s advice is to start exploring options before there’s a crisis.

    Planning ahead gives families time to understand what’s available and make decisions without the pressure of an emergency.

    Bethel encourages families to consider:

    • Your parent’s needs: What activities are becoming difficult?
    • Their preferences: What do they want to continue doing independently?
    • Family support: How much assistance can family members realistically provide?
    • Future needs: What might change over the coming months or years?

    For Sandwich Generation caregivers, this is especially important. Supporting an aging parent while raising children and managing work can become increasingly demanding.

    Home care can help older adults maintain their independence while reducing the responsibilities placed on family caregivers.

    Key Takeaway: Start exploring home care before it’s urgently needed. Understanding your options early can make future decisions easier.

    2. Home Care Is About More Than Bathing and Dressing

    Personal support workers (PSWs) can help with a wide range of everyday activities.

    Depending on someone’s needs, that might include:

    • Personal care: Bathing, dressing and grooming
    • Meals: Food preparation and assistance with eating
    • Household tasks: Light cleaning, laundry and changing bed linens
    • Companionship: Conversation, walks and social activities
    • Appointments: Accompaniment to medical visits
    • Mobility: Appropriate assistance and encouragement with prescribed exercises

    But home care isn’t necessarily about having someone take over these activities.

    Bethel describes INTEGRAcare’s approach as supported independence, helping people continue doing as much as they safely can themselves.

    For example, someone might still be able to shower independently but feel more comfortable with a caregiver nearby. Another person might benefit from having ingredients prepared so they can continue making their own meals.

    INTEGRAcare has a four-hour minimum shift, allowing caregivers time to provide a combination of personal care, household assistance and companionship.

    Key Takeaway: Ask what caregivers can accomplish during a visit and how services can be personalized to support your parent’s independence.

    3. People Living With Dementia May Be Able to Remain at Home

    Familiar surroundings and established routines can be particularly important for people living with dementia.

    Bethel explains that knowing where things are, recognizing familiar spaces and following daily routines may help reduce confusion or distress.

    However, whether someone can safely remain at home depends on their individual needs.

    Bethel recommends a comprehensive assessment to better understand:

    • Physical and cognitive abilities
    • Safety concerns in the home
    • The amount of supervision required
    • Available family support
    • Personal preferences and routines

    Some people may need occasional assistance, while others require daily or around-the-clock care.

    Specialized Dementia Training Matters

    Yasmeen emphasizes that supporting someone living with dementia requires more than general caregiving experience.

    Caregivers need to understand how dementia can affect communication, behaviour and responses to care.

    INTEGRAcare provides specialized dementia education through the Alzheimer Society of Toronto and develops individualized care plans that account for each person’s needs and preferences.

    Key Takeaway: Ask whether caregivers receive dementia-specific training and how the company adjusts care as your loved one’s needs change.

    4. Fall Prevention Involves More Than Removing Tripping Hazards

    Falls are a major concern for families supporting older adults at home.

    While removing loose rugs or installing grab bars may help, Bethel highlights the importance of considering both the person’s health and their living environment.

    Personal factors that may increase fall risk include:

    • Vision or hearing difficulties
    • Health conditions affecting balance
    • Medication-related effects
    • Reduced sensation in the feet
    • Mobility limitations

    Environmental concerns may include:

    • Stairs and uneven walkways
    • Loose rugs or clutter
    • Poorly arranged furniture
    • Difficult routes between the bedroom and bathroom
    • Inadequate mobility supports

    Who Should Assess Fall Risks?

    An occupational therapist (OT) is particularly well suited to assess how someone functions in their home environment and recommend changes to improve safety and independence.

    An OT may recommend modifications, assistive equipment or strategies to make everyday activities safer.

    Home care providers can play a supporting role by helping clients follow appropriate recommendations and providing assistance with daily activities.

    Bethel’s examples are a useful reminder that fall prevention should consider the whole person, not just obvious hazards around the home.

    Key Takeaway: If you’re concerned about falls, consider requesting an assessment from an occupational therapist. Home care services can help support your loved one’s daily safety and independence alongside professional recommendations.

    5. Caregiver Screening and Training Should Go Beyond a Diploma

    When hiring a home care company, it’s important to understand how caregivers are selected and prepared.

    Yasmeen emphasizes that caregiver screening involves more than verifying a PSW diploma.

    Families should ask about:

    • Vulnerable sector checks: Police screening appropriate for roles involving vulnerable people
    • References: Verification of previous work experience and suitability
    • Qualifications: Confirmation of relevant education and credentials
    • First aid and CPR: Whether caregivers hold appropriate, current training
    • Ongoing education: Additional training after someone is hired

    At INTEGRAcare, Yasmeen oversees a hiring process that includes reviewing qualifications, references and vulnerable sector checks.

    The company also provides onboarding through classroom instruction, practical scenarios and online learning.

    Caregivers receive ongoing education through resources including Nevvon and specialized dementia training.

    What About Quality Standards?

    Yasmeen also highlights INTEGRAcare’s ISO 9001:2015 certification, which relates to the company’s quality management systems.

    Certification involves external assessments and ongoing reviews of organizational processes. While it doesn’t guarantee individual care outcomes, it demonstrates that the company maintains a formally assessed quality management system.

    Key Takeaway: Ask how a company screens caregivers, what ongoing training it provides and how it monitors service quality.

    6. Caregivers Need Support, Too

    A PSW may be the only healthcare worker physically present during a home care visit.

    But what happens if they need guidance or encounter a concern?

    Yasmeen emphasizes that caregivers need access to professional support, even when they’re working independently in someone’s home.

    At INTEGRAcare, caregivers have access to registered nursing support 24 hours a day, seven days a week.

    Each client is also assigned a dedicated nurse care manager who helps oversee their care.

    Why Individualized Care Plans Matter

    Care needs can change over time.

    Someone who initially needs companionship and meal preparation may eventually require assistance with bathing, dressing or mobility.

    Bethel explains that INTEGRAcare develops individualized care plans following a nursing assessment and reviews them through regular visits, at least every six weeks.

    This helps the care team adjust services as someone’s circumstances change.

    Key Takeaway: Ask who supervises caregivers, whether nursing support is available after hours and how frequently care plans are reviewed.

    7. Caregiver Consistency Can Make a Big Difference

    Having familiar caregivers can make home care more comfortable, particularly when someone needs personal assistance or is living with dementia.

    But caregiver matching involves more than scheduling.

    Bethel explains that INTEGRAcare considers factors such as:

    • Language preferences
    • Caregiving experience
    • Personality and shared interests
    • Specific care requirements
    • Personal preferences

    For clients requiring 24-hour support, INTEGRAcare may arrange a consistent team of four to six caregivers.

    It’s also important to understand what happens when a regular caregiver is unavailable or the match isn’t working.

    Key Takeaway: Ask how caregivers are matched, how many different caregivers your parent can expect and how the company handles absences or requests for a different caregiver.

    8. Public and Family Funded Home Care Can Work Together

    Ontario families don’t necessarily have to choose between publicly funded and family funded home care.

    Ontario Health atHome coordinates publicly funded home care for eligible individuals. Depending on assessed needs, services may include nursing, personal support and other healthcare services.

    However, publicly funded care may not cover all the support a family wants or needs.

    For example, someone might receive publicly funded personal support but need additional help with meals, companionship or supervision.

    Families can purchase additional services through a family funded home care company.

    Bethel explains that, with the family’s consent, INTEGRAcare can coordinate with Ontario Health atHome care coordinators and hospital discharge planners to support continuity of care.

    Can Family Funded Home Care Be Exempt From HST?

    Bethel also highlights a potential financial benefit that families may not know about.

    Private home care services may qualify for an HST exemption when someone is also receiving qualifying publicly funded home care.

    Specific eligibility requirements apply, including conditions relating to the services received.

    Families should confirm whether the exemption applies to their circumstances.

    Key Takeaway: Explore publicly funded services through Ontario Health atHome and consider family funded care for additional support. Ask family funded providers whether an HST exemption may apply.

    About INTEGRAcare

    INTEGRAcare is a Canadian home healthcare company with more than 35 years of experience providing personalized care to older adults and families.

    Its approach combines caregiver screening and training, nursing oversight, individualized care plans and caregiver matching.

    The company provides services in Toronto, Mississauga, Burlington, Oakville, and Ottawa.

    Meet Bethel McMaster and Yasmeen Hasan

    Bethel McMaster, RN, Director of Intake & Business Development, began her journey into nursing as a teenager helping care for her grandfather, who had gastric cancer.

    Before he passed away, he thanked her for being his nurse. That experience helped inspire her career supporting people in their homes and communities.

    Yasmeen Hasan, Director of Human Resources, has nearly 20 years of HR experience, much of it in healthcare. She oversees important aspects of INTEGRAcare’s caregiver recruitment, screening, training and support.

    Both bring different perspectives to a shared goal: helping people receive appropriate, personalized care in the place they call home.

    And home care isn’t just about healthcare, personal care, and household tasks.

    INTEGRAcare also helps clients continue enjoying activities that matter to them, whether it’s a trip to the museum, an outing to the theatre, or visit a friend for lunch.

    Learn more about INTEGRAcare.

    Compare Home Care Companies in Ontario With Elderado

    Choosing home care for an aging parent is an important decision, and you don’t need to make it without understanding your options.

    Different companies offer different services, caregiver training, nursing oversight, scheduling policies and approaches to personalized care.

    Elderado is a free website built by caregivers, for caregivers.

    You can search, filter and compare home care companies serving your area, explore their services and contact providers directly.

    Use the questions in this article to guide your conversations and find support that fits your family’s needs.

    Find and Compare Home Care Companies on Elderado

    Thank you to Bethel McMaster and Yasmeen Hasan of INTEGRAcare for contributing their expertise to this resource for Ontario families.

  • Lunch at Amica Peel Village: Inside a Brampton Retirement Home

    Lunch at Amica Peel Village: Inside a Brampton Retirement Home

    What’s it really like inside Amica Peel Village retirement community in Brampton?

    I was joined by real estate and downsizing professionals at Amica Peel Village to find out. We toured the suites, explored the amenities, met the team and enjoyed lunch from the same menu available to residents.

    I’ve toured more than 140 retirement homes, and one thing I’ve learned is that every home has its own personality. You don’t always get a sense of that from a website or brochure.

    That’s why we host these lunches. They give professionals who support older adults and their families an opportunity to get a firsthand taste of retirement living (literally!), ask questions, and share what they’ve learned with the people they help.

    First Impressions of Amica Peel Village

    Amica Peel Village is located in an established Brampton neighbourhood overlooking Etobicoke Creek, surrounded by trees, parks and walking trails.

    Although it’s close to a major road, the residence has a surprisingly peaceful setting.

    Michael Wright, a real estate agent with RE/MAX Aboutowne Realty, described it as:

    “It’s an oasis. Even though it’s on a major street, it’s surrounded by trees with a warm feel to it.”

    That welcoming atmosphere started as soon as we entered.

    We met Raul, the concierge, who is a great ambassador for Amica Peel Village. He was friendly, funny and clearly comfortable chatting with residents and visitors. By the end of our visit, several guests were still talking about him.

    Marie Benjamin, Community Relations Director at Amica Peel Village, hosted us for lunch and led our tour. Her enthusiasm for the residence and the people who live there was evident throughout the morning.

    As we walked around, Marie introduced us to team members, explained how different spaces are used and shared stories about helping older adults and their families navigate the transition into retirement living.

    Inside a One-Bedroom Suite at Amica Peel Village

    One of our stops was a one-bedroom suite on the fifth floor.

    The first thing I noticed was the view.

    Large windows looked out over the surrounding trees, with the changing autumn colours making for a particularly nice backdrop.

    But our group was just as interested in the practical details.

    The suite had a huge bedroom, as well as a living area with a kitchenette balcony, and in-suite laundry. Doorways were wide, and the bathroom offered plenty of room to move around.

    The shower also had a barrier-free entrance, without a raised curb to step over.

    Kerry Rambalie, owner of One Source Moving Solutions, particularly appreciated the bathroom:

    “Very usable space. The bathroom was pretty well done, with a walk-in shower and a lot of space for somebody who may have mobility issues.”

    Michael highlighted the accessible bathroom, in-suite laundry and overall layout. Haron Afzalzada, a real estate agent and real estate investor, also appreciated the spacious suite and view.

    During the tour, Marie made an observation I thought was especially relevant for anyone downsizing.

    When someone walks into a suite, they’re often trying to imagine their own furniture in it.

    Will the bed fit? Is there room for a favourite chair? Can they bring the dining table they’ve had for decades?

    Marie explained that she spends time learning what matters most to each person before recommending a particular suite.

    It’s a reminder that moving into retirement living isn’t simply about finding a room. It’s about finding a space that works for someone’s lifestyle, belongings and changing needs.

    What Stood Out About the Amenities?

    Amica Peel Village has plenty of amenities, but what interested me most was how residents actually use them.

    The Swimming Pool

    One of the favourites among our group was the indoor swimming pool.

    Marie told us the water is kept as warm, making it comfortable for activities such as Aquafit.

    Kerry and Valeria both noticed the procedure for residents using the pool. Because there isn’t a lifeguard on duty, Marie explained that residents are given a tag so the team is aware they’re using the space.

    The Gardening Centre

    The gardening centre was a favourite for Michael, who regularly works with a lot of older adults downsizing into retirement living.

    “I have a lot of clients that still like to garden. So the gardening room, where they can still till the soil and pot plants, is really a bonus.”

    Residents can participate in gardening activities, including preparing plants for outdoor spaces around the residence.

    It’s a good example of how retirement living can allow someone to continue enjoying a hobby they may have had for decades.

    The Theatre, Library and Other Spaces

    We also visited the library, cafe, billiards area, home theatre and hair salon.

    The theatre is used for movies, presentations, educational sessions and religious services. Valeria particularly liked that residents can suggest movies they’d like to watch.

    Marie also explained that residents can arrange for their own hairstylist or barber to use the on-site salon.

    Throughout the main floor, there are places to sit, read, socialize or enjoy some quiet time.

    The residence offers activities such as chair yoga, tai chi and Drum Fit, along with outings and social events. Marie said the morning fitness programs are among the most popular activities at Amica Peel Village.

    Care That Can Change With Residents’ Needs

    One of the most important things Marie explained was how Amica Peel Village supports residents as their care needs change.

    The residence offers Independent Living, Assisted Living and Memory Care, along with respite and short-term stays.

    Marie explained that there are two Assisted Living neighbourhoods and a separate Memory Care neighbourhood, with staffing adjusted according to residents’ needs.

    The team described being able to support a wide range of care needs, including significant physical assistance, complex care and end-of-life support, depending on the individual’s circumstances.

    One question I always encourage families to ask when touring a retirement home is what happens if their loved one’s care needs increase?

    Amica Peel Village offers a continuum of care, which allows someone to receive additional support without having to move to another residence.

    That doesn’t mean every care need can be accommodated, but it’s an important conversation to have before making a decision.

    Haron highlighted this after the tour:

    “I love that you can stay in one place as you go through the different stages.”

    Michael appreciated that aspect too, particularly the possibility of receiving additional physical or cognitive support without necessarily having to move again.

    For families comparing retirement homes in Brampton, understanding which levels of care are available can make a significant difference when planning for the future.

    Getting to Know the Person Behind the Care Plan

    What I found especially interesting was Marie’s explanation of how the team gets to know prospective residents.

    Rather than immediately recommending a suite, she wants to understand the person, their background, their preferences, their care needs and what matters most to them.

    That same philosophy extends to memory care.

    Marie described how the Amica team looks beyond a person’s actions to better understand why something might be happening, including whether an unmet need could be contributing to distress.

    She also spoke about the importance of learning residents’ life stories and preferences so care can be tailored to the individual.

    During our interview, I asked Marie what someone should know about the care offered at Amica Peel Village.

    Her answer focused on meeting people where they are and learning how they prefer to be cared for.

    I also appreciated her invitation to families who are only beginning to think about retirement living.

    You don’t need to be ready to move to book a tour.

    Marie encouraged people to visit, ask questions and learn about their options before they need to make a decision.

    And Then There Was Lunch

    After our tour, it was time to put Amica’s dining to the test.

    All Amica retirement residences have Red Seal-qualified chefs and offers restaurant-style dining, including daily specials and an à-la-carte menu.

    Marie explained that the kitchen accommodates different dietary needs and preferences, including vegetarian meals and modified food textures when required.

    Our group ordered from the same menu available to residents that day.

    There daily special was a meatball sandwich special, and there was a variety of a la cate options including sandwiches, burger and fries, salads, omelettes and more.

    I decided to try the meatball sandwich special, while several of our guests went with the burger and fries.

    The burgers were a hit.

    Haron described his as tasting like it came from a professional restaurant.

    Valeria had a similar reaction:

    “The lunch was absolutely amazing. I had a beef burger with incredible fries.”

    Kerry enjoyed the soup followed by a burger and fries, and Michael also complimented the meal and attentive dining staff.

    I had the meatball sandwich, and it was delicious.  I would have been very happy with my sandwich if I bought it from an Italian hot table.

    Dessert was another highlight, with apple coffee cake and ice cream being the most popular choice to round out lunch.

    We weren’t simply being served a special meal prepared for a visiting group. We were experiencing the dining options available to residents that day.

    And that’s one of the reasons I enjoy hosting these lunches.

    When a family asks whether the food at a retirement home is any good, these professionals can now share their own experience at Amica Peel Village.

    Meet the Professionals Who Joined Me

    The professionals who joined me at Amica Peel Village support older adults and families in different ways, from real estate and downsizing to moving services and more.

    Each brought a different perspective to the tour, based on the work they do with older adults and their families.

    Kerry Rambalie, One Source Moving Solutions

    Kerry Rambalie is the owner of One Source Moving Solutions in Caledon, serving communities including Georgetown, Bolton, Kleinburg, Mono and surrounding areas.

    His team helps older adults and families with downsizing, moving, estate clearouts and preparing homes for sale.

    Kerry explained that his team works with families to understand what furniture and belongings will fit into a new retirement residence suite, then helps arrange everything to make the new space feel familiar.

    At Amica Peel Village, he particularly appreciated the accessible suite, swimming pool and range of on-site services.

    Haron Afzalzada, Right at Home Realty and Nest Investments

    Haron Afzalzada is a real estate agent with Right at Home Realty and a real estate investor with Nest Investments.

    He helps homeowners understand their options, whether that means selling a property as-is, making improvements before listing, downsizing to a smaller home or exploring retirement living.

    Haron highlighted the spacious suite, accessible bathroom, library, billiards room and heated swimming pool.

    He also appreciated Amica’s ability to provide different levels of care as residents’ needs change.

    Noah Do Paco, Coldwell Banker

    Noah Do Paco is a real estate agent with Coldwell Banker who joined us for lunch and a tour of Amica Peel Village.

    Michael Wright, RE/MAX Aboutowne Realty

    Michael Wright is a real estate agent with RE/MAX Aboutowne Realty who specializes in helping people find the right place to live as they get older.

    Michael explained that his approach starts with understanding why someone is considering a move, followed by what they need, where they want to live and how to make the transition happen.

    He particularly liked the gardening centre, accessible suite design and the possibility of receiving additional care without necessarily moving to another residence.

    Michael also had plenty of good things to say about Raul and the welcoming atmosphere at Amica Peel Village.

    Valeria Perepeliuk, SERVPRO Team Robertson

    Valeria Perepeliuk is with SERVPRO Team Robertson, which provides emergency property restoration services following incidents such as fires and water damage.

    Her team helps homeowners and families respond to unexpected property emergencies and restore their living spaces.

    At Amica Peel Village, Valeria particularly enjoyed the swimming pool, movie theatre and accessible bathroom design.

    She described the residence as a community-focused environment where people make you feel welcome from the moment you enter.

    My Takeaway From Amica Peel Village

    One thing I’ve learned from touring retirement homes is that no two are exactly alike.

    At Amica Peel Village, the swimming pool, spacious suites and different levels of care were certainly worth talking about.

    But some of my favourite details were much smaller.

    Raul greeting people at the front desk.

    A gardening room where residents can continue doing something they’ve enjoyed for years.

    A bathroom designed with enough space for someone who needs assistance.

    Marie taking the time to learn what matters most to someone before recommending a suite.

    Those are the details that help give me a better sense of a retirement home.

    Thank you to Marie Benjamin, Community Relations Director at Amica Peel Village, for welcoming us, answering our questions and giving everyone the opportunity to experience the residence firsthand.

    And thank you to Kerry, Haron, Noah, Michael and Valeria for joining me and bringing your own experience supporting older adults and families to the conversation.

    Exploring Retirement Homes in Brampton?

    If you’re helping a parent or loved one explore retirement living, visiting a residence like Amica Peel Village is a great way to understand what’s available. But it’s also worth comparing your options before making a decision.

    Elderado is a free website built by caregivers, for caregivers. You can search and compare retirement homes in Brampton and across Ontario, including information about levels of care, suite options, pricing, and availability.

    Whether you’re looking for Independent Living, Assisted Living or Memory Care, long-term care or home care, Elderado can help you find the elder care that you’re looking for.

    Compare retirement homes in Brampton on Elderado.

    Search all elder care options.

  • Sunrise of Aurora: A Look Inside an Aurora Retirement Home

    Sunrise of Aurora: A Look Inside an Aurora Retirement Home

    Lunch at Sunrise of Aurora: Assisted Living and Memory Care in Aurora

    One of my favourite ways to get to know a retirement home is to go for a tour, meet the team, ask lots of questions, and stay for lunch.

    I recently hosted a lunch for a group of local professionals at Sunrise of Aurora, a retirement home in Aurora that offers Assisted Living, Memory Care and Short-Term Stays. I was joined by real estate professionals, a downsizing specialist and a medical equipment provider.

    I’ve toured more than 140 retirement homes, and one reason I enjoy hosting these lunches is that they give professionals who already support older adults a chance to experience a specific residence firsthand and get a taste of retirement living, literally.

    When we sit down for lunch, we order from the same menu available to residents that day.

    That’s important parts of these lunches, because one of the primary concerns I hear from older adults considering retirement living is the food. There’s often an assumption that moving into a retirement home means giving up good meals. I’ve eaten at a lot of retirement homes over the years, and I’ve had some very good meals.

    By sharing lunch with local professionals, they leave with their own firsthand experience of the food at Sunrise of Aurora, not just a brochure or someone else’s opinion. If retirement home food comes up in a future conversation, they can speak from experience.

    And that’s really the idea behind these lunches. There’s a big difference between recognizing the name of a retirement home and having actually walked through it, met the team, experienced the environment and tasted the food yourself.

    At Sunrise of Aurora, we toured a model suite, Assisted Living and the Reminiscence memory care neighbourhood before sitting down for lunch.

    A Home-Like Feel at Sunrise of Aurora

    Sunrise of Aurora offers Assisted Living, Memory Care and Short-Term Stays in Aurora, Ontario.

    Abe Kaadan, Director and Partner at TrinityMed, described it as a “beautiful, mansion-style community.”

    Rebekah Murdoch of Sanctuary Home Services, who has previously helped clients move into Sunrise, said the design feels more like a bed and breakfast than a traditional retirement residence.

    Smaller sitting areas, sunrooms, gardens and outdoor spaces are spread throughout the residence rather than everything being concentrated in one large common area.

    There are also a couple of residents you won’t find on the official occupancy list.

    Princess, the residence cat, was born and raised at Sunrise of Aurora and spends her days coming and going from the building. There’s also Yogurt, the resident budgie. Sunrise is pet friendly, and residents can bring their own pets provided they can manage their care.

    It’s a small detail, but helps make it feel like home.

    Inside a Sunrise of Aurora Model Suite

    One of our first stops was a model suite.

    Alyssa Cohen, Broker with Forest Hill Real Estate, immediately noticed the space and natural light.

    “What stood out to me the most about the model suites is how bright, airy and spacious they are. There is lots of room for storage and you could easily make this feel like a home.”

    Megan Graci, Broker with RE/MAX Hallmark, had a similar reaction.

    “They feel more like a home than an institution, which I think is really important when someone is making such a big transition.”

    Residents furnish their own suites, allowing them to bring familiar furniture, artwork, photos and other pieces from home.

    I also noticed some practical accessibility details: a fridge raised off the floor, cordless window coverings, bathroom grab bars, an adjustable showerhead and a soft threshold into the shower.

    Call strings in the suite and bathroom connect residents with the care team when assistance is needed.

    Sunrise offers several suite configurations including studio, 1 bedroom, 2 bedroom, and companion suites.

     

    The People Behind the Care

    One of the things Sharon Woolfson, Director of Sales at Sunrise of Aurora, pointed out that I loved was a picture frame.

    On each floor, Sunrise of Aurora displays photos of its care managers along with how long they’ve worked at the residence.

    We saw team members with tenures of 9, 10, 12, 14, 17 and even 20 years.

    Alyssa highlighted it after the tour:

    “I love that there are pictures of the caregivers on every floor, so they’re easily identifiable. And it also shows how long each of them have worked here.”

    That familiarity can help the team learn a resident’s routines, preferences and what is normal for that person.

    The Sunrise team also emphasized that care is individualized. Two residents receiving the same general level of care may require very different types of support.

    Sunrise of Aurora can support needs ranging from reminders and assistance with activities of daily living through to more significant care needs. The team also discussed working alongside outside healthcare resources, including Ontario Health atHome and palliative care supports when appropriate.

    For Abe, the people ultimately stood out most:

    “The genuine care the team has for its residents was clear throughout the visit.”

    Memory Care at Sunrise of Aurora – Reminiscence

    Sunrise Senior Living calls it’s secure memory care neighbourhood for people living with Alzheimer’s disease and other forms of dementia Reminiscence.

    The living area is designed so residents can walk continuously around it rather than reaching the end of a hallway. There are visual cues between areas, sitting spaces, activity areas, a dining room and an enclosed outdoor balcony.

    But what stood out was the way the team talked about the residents living there.

    Someone walking around the floor isn’t automatically described as “wandering.” They may be exploring.

    What might traditionally be called a “behaviour” can instead be viewed as an expression, with the team considering whether that person may be communicating an unmet need.

    Jerome, a team member on the Reminiscence floor, gave us an example. A resident might repeatedly sit near the elevator because they want to “go home.” Rather than simply telling them they can’t leave, the team can try to understand what they’re feeling, validate it and redirect them towards something meaningful.

    That philosophy carries into activities too.

    Families provide information about a resident’s history so the team can understand what has been important throughout that person’s life.

    We heard about one resident who had owned a restaurant for decades and now enjoys spending time in the kitchen folding napkins. For someone else, that connection might come through gardening, cooking, sorting or another familiar task.

    As Sharon explained, sometimes it’s helpful to learn not only what someone enjoys today, but what they enjoyed doing 30 or 40 years ago.

    Residents in Reminiscence can also participate in appropriate programming elsewhere in the residence, spend time outdoors and join outings.

    Rebekah has firsthand experience helping clients with memory loss move into Sunrise:

    “I’ve had clients who’ve moved in five different places in less than two years, and only Sunrise was able to meet their needs as they continued in their memory care support.”

    Staying Active and Connected

    As we moved through Sunrise, regular life was happening around us.

    Residents were playing trivia as we walked through one common area. We saw spaces used for reading, puzzles, baking and other activities.

    Sunrise of Aurora also has a men’s group, with activities that have included beer and wing nights, sports, whisky tastings and lunches out.

    Megan said the range of activities was one of her favourite parts of the residence:

    “There are so many different options so residents can stay active, social and engaged while still having the freedom to choose what they enjoy.”

    Exercise programming is offered five days a week.

    Outside, there are gardens and a walking path. The recreation team also organizes “stroll and roll” outings so residents who need assistance can get outside with support.

    What Was for Lunch at Sunrise of Aurora?

    Since the food is an important part of these visits, we ordered from the same lunch menu available to residents that day.

    Around our table were steak and cheese salads, barbecue chicken, turkey and cheddar on rye, omelettes, tomato basil soup, corn chowder and citrus avocado salads.

    Residents order their meals at the table, and the dining team has information about individual dietary needs, allergies, likes and dislikes.

    Saman Habibi of DR Real Estate Group ordered the barbecue chicken with sweet potato fries and vegetables and said, “The flavours were great.”

    Megan had the citrus avocado salad and tomato soup. Alyssa had tomato basil soup and an omelette. But there was one item that generated more conversation than anything else.

    The apple crisp.

    Served warm with vanilla ice cream, it quickly became a favourite. Abe called it the highlight of his lunch, and Rebekah said it reminded her of having dessert at home.

    We came to get a taste of retirement living, and Sunrise certainly gave us something to talk about.

    Meet the Professionals Who Joined Me

    Everyone around the table already works with older adults and families navigating major life changes.

    Abe Kaadan, TrinityMed

    Abe Kaadan, Director and Partner at TrinityMed, helps seniors, families and healthcare professionals with medical, mobility, accessibility and home care equipment.

    For Abe, the sunroom was a favourite space, but he also highlighted the activities, community pets and care he saw from the Sunrise team.

    Alyssa Cohen, Forest Hill Real Estate

    Alyssa Cohen is a Broker with Forest Hill Real Estate who helps people buy and sell homes and plan what’s next, including older adults making a transition from a longtime home.

    She compared the social side of retirement living at Sunrise to a cruise ship, with companionship, activities and meals all nearby.

    Megan Graci, RE/MAX Hallmark

    Megan Graci is a Broker with RE/MAX Hallmark with more than 13 years of real estate experience throughout York Region and the GTA, including helping clients through downsizing and other major life transitions.

    She described Sunrise as:

    “Warm, welcoming and very homelike, with beautiful spaces, great activities and a strong sense of community.”

    Michelle Haick, Coldwell Banker The Real Estate Centre

    Michelle Haick is a Senior Real Estate Specialist with Coldwell Banker The Real Estate Centre in Newmarket with more than 30 years of real estate experience.

    She helps older homeowners and their families transition from longtime family homes and said Sunrise of Aurora is among the options she considers when clients ask about moving to retirement living.

    Rebekah Murdoch, Sanctuary Home Services

    Rebekah Murdoch of Sanctuary Home Services provides hands-on support to older adults, including downsizing, attending appointments and helping set up a new residence to feel familiar.

    Her work sometimes starts long before moving day, helping clients gradually decide what to keep, give to family or let go.

    Saman Habibi, DR Real Estate Group

    Saman Habibi is a Real Estate Agent with DR Real Estate Group serving Durham Region and the GTA, including helping older adults downsize.

    His team also hosts educational seminars at retirement residences on topics relevant to older adults and their families.

    Saman summed up his impression of Sunrise:

    “Feels like home, feels like a cottage. You come in and you feel like you’re part of a family.”

    My Takeaway From Sunrise of Aurora

    After touring more than 140 retirement homes, one thing I’ve learned is that no two are exactly alike.

    That’s why I think getting inside them matters.

    There were some big things that stood out at Sunrise of Aurora: the long tenure of some care team members, individualized support, the Reminiscence approach to memory care and opportunities for residents to stay active and connected.

    There were also so many small details that stood out.  I love the windows in the hallways that give the feel of walking through the neighbourhood, and raising the fridge up off the ground makes it so much more accessible.

    Thank you to Sharon Woolfson, Tiziana Evangelista, and Sarah Soleymany for welcoming us, answering our questions and giving us the opportunity to experience the residence firsthand.

    And thank you to Abe, Alyssa, Megan, Michelle, Rebekah and Saman for joining me and bringing your own experience supporting older adults and families to the conversation.

    Looking for a Retirement Home in Aurora?

    If you’re helping a parent or someone you love explore retirement living, you don’t have to figure it all out on your own.

    Elderado is a free website built by caregivers, for caregivers. You can use Elderado to search, filter and compare retirement homes in Aurora and across Ontario, including information about care options, suites, pricing and availability where available.

    elderado.ca/search

    Whether you’re just starting to understand retirement living or actively looking for a home for someone you love, Elderado is designed to make it easier to understand your options and decide which homes you want to explore further.

  • Advance Care Planning: The Conversations Families Should Have Before a Crisis

    Advance Care Planning: The Conversations Families Should Have Before a Crisis

    Most families don’t want to talk about what should happen if a parent, spouse or loved one becomes seriously ill and can no longer make healthcare decisions for themselves.

    Carly Hickey has seen what can happen when those conversations haven’t taken place.

    Carly is a Registered Nurse and Founder of Advance Care & Emergency Planning Company, also known as ACE Planning. She spent 12 years working in intensive care, where she regularly saw families confronted with a devastating situation: someone they loved was critically ill and couldn’t communicate their wishes, leaving the family to help make incredibly difficult decisions about their care.

    I recently sat down with Carly to talk about advance care planning, why families put it off, and how we can make these conversations a little easier.

    Her message was simple:

    “It’s always better to have it and not need it than need it and not have it.”

    What Carly Saw in the ICU

    Carly’s interest in advance care planning started at the bedside.

    She cared for people who had experienced catastrophic illnesses and injuries and could no longer answer questions about their own healthcare.

    Their families were suddenly being asked to help guide that care.

    The problem was that those questions were often being asked at one of the worst possible moments.

    Families were shocked. Emotional. Overwhelmed.

    And they were being asked to make decisions that could have enormous consequences.

    Carly remembers situations involving people with advanced illnesses where she wondered whether conversations could have happened much earlier.

    As she explained it, sometimes families wanted the healthcare team to do everything possible because they loved the person. But there were situations where Carly felt the interventions being provided were “prolonging death instead of restoring life.”

    Those experiences stayed with her.

    The issue also became personal. Carly’s father-in-law died following complications after heart surgery. About a year and a half later, she brought her stepfather to hospital for what she thought was a minor issue. He died a week later.

    Even as an experienced ICU nurse, Carly found that being the family member was different.

    “Even with my nursing hat on, everything I knew, that love for your family to want to save them and do everything really clouds your judgment.”

    That combination of professional and personal experiences ultimately helped lead Carly to start ACE Planning.

    Why Do We Keep Putting These Conversations Off?

    Most of us know that having our affairs in order is important.

    Actually doing it is another story.

    Carly identified several reasons people procrastinate.

    The most obvious is that it’s uncomfortable. Talking about serious illness, death and what we’d want at the end of our lives isn’t something most families look forward to doing over Sunday dinner.

    Some people simply don’t know how to begin.

    Others think they’re too young or healthy to worry about it.

    And then there’s a group Carly specifically mentioned that will probably sound familiar anyone reading this: the Sandwich Generation.

    They’re raising children while also beginning to support aging parents. There are jobs, groceries, laundry, appointments, soccer practices and countless other demands competing for their attention.

    Advance care and estate planning may be important, but they don’t feel urgent.

    So they become something we’ll get around to “someday.”

    Carly’s advice is to make the first step manageable. Block some time in your calendar and simply start the process.

    You don’t have to solve everything in one day.

    You Don’t Have to Wait Until You’re Older

    I asked Carly whether there’s a particular age when people should draw a line in the sand and say, “I need to get this done.”

    Her answer wasn’t really about age.

    Instead, she encouraged people to think about things like their dependents and assets.

    If you have children who depend on you, for example, there are important questions about what would happen to them if something happened to you.

    And serious illnesses and injuries aren’t restricted to older adults.

    Carly has cared for critically ill people in their 20s, 30s and 40s.

    That’s why she sees advance care planning as something much broader than planning for old age.

    How Do You Talk to Your Parents About This?

    This may be the most useful part of my conversation with Carly for Sandwich Generation caregivers.

    Imagine telling your 80-year-old dad:

    “Dad, you’re 80. You need to get a will. We need to talk about this.”

    According to Carly, approaching the conversation with that kind of urgency can immediately put someone on the defensive.

    There’s another way to do it.

    You could start by explaining why you want to understand their wishes:

    “Mom and Dad, you’ve taken such good care of me in my life. I really want to take care of you.”

    From there, the conversation can become about understanding what they want and being able to honour those wishes if you’re ever called upon to do so.

    Carly describes the principle as:

    “Connection before direction.”

    Don’t start with a list of things Mom or Dad needs to do.

    Start by listening.

    Lead By Example

    Carly also gave me another approach I really liked.

    Do your own planning first.

    Then you can approach your parents and say something like:

    “I’ve just gotten my affairs in order. I’ve done my estate planning and documented my wishes. Have you done this for yourself?”

    Suddenly, you’re not telling your aging parents what they need to do.

    You’re talking about something everyone should do, including you.

    Carly believes removing some of the sentimentality around the conversation and making it practical can make the subject easier to approach.

    It isn’t necessarily:

    “We need to talk about this because you’re getting older.”

    It’s:

    “This is something all of us should have in place, just in case.”

    Planning Can Be an Act of Love

    There’s another way to think about advance care planning that came through strongly in my conversation with Carly.

    You’re not only planning for yourself.

    You’re leaving information for the person who might someday have to make decisions when you can’t.

    Carly recently spoke with someone who had gone through an overwhelming experience with their own parents. Their takeaway was:

    “My experience will not be my children’s experience.”

    They wanted to do the work now so their children wouldn’t someday face the same uncertainty.

    That’s a pretty compelling reason to have an uncomfortable conversation.

    What Does ACE Planning Do?

    For people who don’t know where to begin, Carly works with individuals and families through ACE Planning.

    She typically starts with an introductory conversation. For someone who needs more support, Carly can review what planning they’ve already completed, identify areas they may want to address, and work with them on advance care planning.

    Carly is also very clear about the boundaries of her role. She’s a Registered Nurse, not a lawyer. When something falls outside her scope, she directs people toward the appropriate professional.

    That distinction matters because getting your affairs in order can involve several different areas, from healthcare wishes to estate and legal planning.

    1,000 Journals for 1,000 ICU Patients

    Carly is also working on an initiative that goes right back to where this story started: the ICU.

    She created an ICU guided journal and handbook.

    Carly remembers families in intensive care receiving an enormous amount of unfamiliar information. Simply telling someone to “take notes” isn’t necessarily helpful when they don’t know which information matters or even what the equipment around them is called.

    The journal is designed to help families understand the ICU environment and document what happens each day.

    Later, when a patient is awake, well enough and ready to understand what happened, the journal can help them piece together the days they may not remember.

    Carly’s goal is to provide 1,000 journals to 1,000 ICU families by Canadian Intensive Care Week, taking place October 18 to October 25, 2026.

    Don’t Wait for a Crisis

    The biggest thing I took away from my conversation with Carly is that advance care planning doesn’t have to start because someone is dying.

    It doesn’t even have to start because someone is sick.

    Having these conversations earlier gives families time to actually understand each other’s wishes without trying to figure everything out in the middle of a crisis.

    As Carly put it:

    “Communication brings so much clarity.”

    Her advice is to start having these conversations early and get comfortable talking about them.

    Because hopefully you’ll never need the plan.

    But if the day comes when someone you love can’t tell you what they want, knowing that you’ve already had the conversation could make an incredibly difficult situation just a little bit easier.

    Learn More About Carly Hickey and ACE Planning

    Carly shares educational content about advance care planning, aging, illness, end of life, grief, bereavement and caregiving through ACE Planning.

    You can learn more about ACE Planning on the ACE Planning website, Instagram, or TikTok.

  • Founding Partner Spotlight: Memories+ Home Healthcare

    Founding Partner Spotlight: Memories+ Home Healthcare

    Memories+ Home Healthcare

    Founded: 2011

    Service Area: Memories+ proudly serves the needs of York Region and Simcoe County.

    Featured: Harvey Dix, Executive Director, Memories+ Home Healthcare

    Memories+ Home Healthcare Profile: HERE

    Why are you passionate about home care?

    After a long, successful career in automotive engineering and project management, I saw first hand how difficult it was for families to find reliable and passionate care for their loved ones when my mother had a debilitating stroke. This was a life changing moment for me, and I knew that there was a need for high quality personalized care services to help families in the same situation.

    What are you most proud of about Memories+ Home Healthcare?

    I am most proud of the caring culture that we have created and the incredibly talented care team who serve our clients needs in the community. I feel like the level of care that we provide to our clients is what I would expect for my own family.

    What do you believe Memories+ Home Healthcare does particularly well?

    The one thing that we hear positive feedback about the most is the personalized touch that we provide and the compassion of our care team. Before we even start with a new client, we do a free in-home assessment to get to know their medical history, needs, goals, interests, and most importantly, who they are as an individual. Putting the best possible caregiver match in place with a detailed understanding of our clients needs is what really makes a difference!

    What does going above and beyond for a client look like at Memories+ Home Healthcare?

    At Memories+ we try to cover all the bases for our clients. If they need groceries, we can arrange that. If they need someone to take them to an appointment, we can do that to. The options are really quite endless.

    What makes Memories+ caregivers special?

    The people entering a client’s home should represent much more than clinical or caregiving skills. They represent your values, reputation, and commitment to families. At Memories+, we believe exceptional care begins with exceptional people. When we select someone to represent Memories+ in a client’s home, we look beyond qualifications and experience. Our caregivers are chosen for qualities such as compassion, patience, reliability, respect, and empathy. We want people who take the time to listen, build relationships, and recognize that every client has their own personality, preferences, routines, and life story.

    What do you love most about working with older adults and their families?

    Our culture and our passion is caring! What we love most about working with older adults and their families is the opportunity to make a meaningful difference in someone’s life every day. Older adults have a lifetime of experiences, stories, accomplishments, and wisdom. We believe they deserve to be treated with dignity, respect, patience, and genuine compassion. Taking the time to listen, build trust, share a laugh, or simply provide reassuring companionship can be just as important as the practical care we provide. At Memories+, we don’t see our role as simply providing home care. We help people continue living with purpose, independence, connection, and dignity—and we support the families who are walking that journey every step of the way.

    What’s something about Memories+ Home Healthcare that families probably wouldn’t know from looking at a website or brochure?

    Something families may not fully see from a website or brochure is how personally invested we become in the people we care for. At Memories+, we don’t see ourselves as simply providing a caregiver for a scheduled number of hours. We get to know the person! – their personality, routines, interests, and the little things that make them feel valued. We also understand what families are going through because Memories+ was born from a personal caregiving experience. I experienced firsthand how difficult it can be to balance caring for someone you love with work, family, and everything else life demands. We genuinely become attached to our clients and their families, and we want them to feel that they have someone in their corner. That’s probably the part of Memories+ you can only really understand once you experience us.

    What’s one thing you wish families understood about home care before they needed it?

    I wish more families understood that home care works best when it begins before there is a crisis. Too often, families wait until something happens—a fall, hospitalization, caregiver burnout, or a sudden decline—before reaching out for help, and at that point everyone is under pressure and important decisions have to be made quickly. Home care doesn’t have to mean giving up independence. In fact, it can mean exactly the opposite. Introducing a little support early can help an older adult remain independent, confident, and connected for much longer. I would always encourage families to think of home care not as a last resort, but as a tool for preserving independence and quality of life. The best time to start the conversation is often before you think you need it.

    THRIVE 2026

    Event: THRIVE 2026

    When: Wednesday November 4th, from 9:30am – 2:30pm

    Where: Newmarket Community Centre and Lions Hall, 200 Doug Duncan Dr., Newmarket

    Years involved: This is the first year for this event

    Tell us about THRIVE 2026

    THRIVE 2026 is a community event designed to inspire and enlighten family caregivers, seniors, and healthcare providers with valuable information on healthy aging. Attendees will meet local experts, participate in engaging and educational demonstrations, and connect with a panel of industry professionals in discussions on healthy aging.

    Why was it important for Memories+ to get involved in THRIVE 2026?

    It was important for Memories+ to be involved in THRIVE 2026 because healthy aging is about much more than responding to health problems – it’s about helping people remain independent, engaged, connected, and informed as they age. Our mission has always focused on supporting independence and improving quality of life, and our programs increasingly address the whole person—physical health, cognitive wellness, emotional well-being, social connection, and meaningful engagement. Events like THRIVE also give us an opportunity to connect with older adults and families before they reach a point of crisis. We can have conversations about what healthy aging can look like, share resources, answer questions, and help people understand that there are many supports available to help them continue living life on their own terms. Most importantly, Memories+ has always believed that we have a responsibility to be more than a home care provider. We want to be an active community partner and advocate for older adults. Being part of THRIVE 2026 allows us to contribute to a larger conversation about changing the way we think about aging—from simply growing older to aging well, with purpose, dignity, choice, and connection.

    How does THRIVE 2026 connect to the community, or the older adults and families you serve?

    THRIVE 2026 connects directly to the community because it brings older adults, families, professionals, and community organizations together in one place around a shared goal—Helping people to age well. Navigating aging can sometimes feel overwhelming. There are questions about health, independence, cognitive changes, social connection, safety, and what services are available. Community healthy-aging events like this help close that information gap by making resources and knowledgeable people more accessible For Memories+, we see THRIVE as an opportunity to listen. Being face-to-face with older adults and their families helps us better understand what they are experiencing, what concerns them, and what they want their lives to look like as they age. THRIVE also reflects something we strongly believe: That healthy aging is a community effort. No single healthcare provider, family, or organization can do it alone. When we bring people, knowledge, services, and community resources together, we create a stronger support system that helps older adults continue to live with independence, purpose, dignity, and connection. It allows them to THRIVE!

    How can someone learn more about this event?

    https://memoriesplushhc.com/

    Memories+ Home Healthcare is a Home Care Founding Partner

    We’re proud to recognize Memories+ Home Healthcare as one of the Founding Partners who helped bring Home Care Navigation to life on Elderado. Our Founding Partners believed in our vision, provided feedback, and committed to greater transparency to for anyone looking for home care.

    Home Care Navigation on Elderado was built to make it easier for families to understand and compare their home care options.

    Memories+ Home Healthcare on Elderado: CLICK HERE